Helping IT Bring Efficient Service to You


As a result of a support request that I filled this week for a malfunctioning printer, I have compiled short list of ways which will ensure that you get the most prompt, efficient and courteous service from your local Information Technology support personnel.

1. When you have an IT related problem, DO NOT call the IT helpdesk right away for support. Rather, complain among your coworkers about how crappy the IT service is, how they can't fix anything quickly and that you're totally fed up. After about two weeks, place the call for the request. By holding off, you get the satisfaction of making everything you said actually be true!

2. When the IT support person arrives (approx .5 hours after you placed the call) make sure they know what you think about IT and how it is the local techs that are the cause of malfunctioning software and equipment, Microsoft's buggy software, how you can't get anything done because it's all so complicated, the federal budget deficit, and the bad case of shingles that Joe from two cubicles down has. Because, you know, these huge responsbilities give us a great boost in morale and job satisfaction knowing that our work affects so many.

3. While the IT tech is trying to fix the problem, make sure you stay with them to watch them carefully, in order to provide assistance regarding the problem or, preferably, reiterate everything that you said in #2 above. This will keep us motivated, focused and prevent us from being distracted and wandering off following after a piece of dust floating by.

4. If the tech is unable to fix the problem on the spot, but must return to their desk to call in a hardware support ticket, wonder aloud if you have to follow them down to their desk as they make the call to make sure it gets done. This provides us with extra incentive to make the call rapidly, and not be stupid dolts or liars and not do what we just said we would do 2 minutes ago.

I hope you have enjoyed these helpful hints and will find them useful in dealing with your own tech support people. I am sure they will love and appreciate you for it.

Just for further reading, here is a list of more tips:

http://jokes.hellacool.co.uk/joke/2fe909b159d034dfe303733a92b177b4.html

Until next time, the one who put the "G" in "guru"

gForce..